But the Airbnb refund policy states that before submitting a claim, the guest must notify the host and try to resolve the travel issue directly with their host. If another travel issue disrupts a stay, a guest has 72 hours to report that issue to Airbnb. If a host cancels 30 days or less before check-in, and the guest contacts Airbnb, they will also help the guest find comparable or better accommodations. The policy states that if a host cancels a reservation before check-in, their guest will automatically receive a full refund. The Airbnb Rebooking and Refund policy explains how the company handles refunds when a host cancels a reservation, or another travel issue disrupts a guest’s stay.

If, during their stay, guests are experiencing a travel issue covered by the Airbnb Rebooking and Refund Policy.

When guests have to cancel because of a valid reason that is covered by the Airbnb Rebooking and Refund Policy.

When guests have to cancel because of unforeseen events beyond their control that occur after booking and make it impracticable or illegal to complete their reservation, such as changes to government travel requirements, acts of war, declared emergencies, etc.

But in some exceptional cases, guests may get a full refund or one larger than the standard refund of the host’s cancellation terms: In most cases, the refund amount a guest may get depends on their host’s cancellation terms and the time when they cancel their reservation. So how should you handle Airbnb refunds for guests? In this short guide, you’ll find some useful information that can help you get the best outcome for your Airbnb business and reputation. But in the real world, plans may change, and sometimes, under certain circumstances, you may be asked to give back the money.

In a perfect world, if you did your job well as a host to make your guests happy during their stays, you actually wouldn’t have to worry about giving them a refund. Airbnb guests accuse it of deleting negative reviews

Airbnb refund policy bad experience